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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Sunday Performance FAQs

  • What time will doors open?
    Doors will open at 5pm PT. 
  • What if i took my wristband off?
    Please present you AXS Digital Ticket to be re-scanned at the entrance. A new wristband will be provided upon entry. 
  • Will there be food/drink/water?
    Yes, we will have a handful of food and drink vendors at the show as well as water refill.
  • Will Lost & Found be open?

    Yes. You can also search and claim your lost items here.

  • Is parking free?
    Parking is free. All ticket types will park together. 
  • I purchased a Clubhouse pass. Will the Clubhouse be in full operation?
    Clubhouse ticket holders will have access to the exclusive Clubhouse viewing area at the Outsiders Stage.

  • I forgot to get stuff out of my locker, what do I do?

    Please contact Lock & Rock at locknrock.com

  • Will there be shuttles?
    No shuttles will be operating. 
  • How will I enter the show?
    All patrons will enter the show through the main entrance at Lot F. 
  • What accessibility/ADA services will be available at the show? 
    Accessible Viewing Areas will be available at the Outsiders Stage just as they appear on the Saturday Venue Map. ADA Parking is located in Lot F. For accessibility assistance onsite, please find a staff member at one of the accessible viewing areas. 

Frequently Asked Questions

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  • How can I get help registering for the sale?

    For help registering, please email presale@tunespeak.com.

  • What are AXS Premium passes?

    Learn more at AXS.com

  • What time does the festival start and end?

    Venue doors open at 12pm. Schedule will be posted on the website closer to the festival date. Curfew is 11pm.

  • Will you be posting set times in advance?

    Yes. Set times will be posted on the website closer to the festival date.

  • Is the festival all ages?

    Yes. Excluding Clubhouse which is 21+.

  • Is this festival real?

    100%! Can't wait for you to join us.

  • Is there anywhere to sit?

    This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal.

  • I placed an order but did not receive my mobile passes or order confirmation

    Please contact https://support.axs.com/
    Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
    Live Chat available!

  • Can my pass be scanned from my mobile device?

    Passes will be scanned from your phone on the Goldenvoice Festivals app or AXS App at the entrance gate per day.

  • Are payment plans available?

    Yes. Check our Payment Plan section for more information.

  • I am no longer able to attend, can I get a refund?

    Sorry, no refunds.

  • Where do I park for this event?

    Please check our Getting Here page.

  • I’m traveling from out of town, where should I stay?

    Here are some closer places to consider!

  • Do you have a lost & found?

    Yes, we do! Please check back closer to the festival for more information.

  • Can I bring a camera?

    A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.

  • Is there public transportation to the event?

    Please check our Getting Here page.

  • Where is the rideshare drop off/pick up point?

    Please check our Getting Here page.

  • Will there be free water refill stations?


  • Are there lockers available?

    Yes, please click here to reserve.

  • Will there be vegan/vegetarian food?

    Please check back closer to festival for eat & drink vendor listings.

  • How will Covid-19 affect this event?

    Please review our Health & Safety info here.

  • Wow, there are lots of artists performing! Will I see all of them?

    There is no guarantee. Many artists will be performing at the same time and some areas may have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

  • What if my question isn't asked frequently enough to be listed here?

    Please contact us with any other questions you may have here.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Will there be breast pumping stations?

    Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

    Check Festival Map for locations.

  • Can I bring naloxone into the event?
    Yes, you are welcome to bring one, factory sealed box (containing no more than 2 units) of naloxone into the event .